When the ICE FULL light is on, it proves that the ice basket is overloaded. It will take 6-8 minutes to complete a cycle of ice making, and it can make 26 pounds of ice in 24 hours. After ice making is complete, you can open the lid of the machine and use a shovel to get the amount you need. We do NOT accept P. BOXES - PLEASE PROVIDE A PHYSICAL ADDRESS.God Bless You and Your Family! We advise you to use a reputable carrier service when returning your goods. Please check the Voltage information and make sure it matches the one in your country. In case it's not stated in the description, do ask us. We guarantee that your issue will be solved quickly. We usually respond within 24 hours on weekdays. This item is in the category "Home & Garden\Kitchen, Dining & Bar\Small Kitchen Appliances\Countertop Ice Makers". The seller is "us-shop_online" and is located in this country: US. This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, Taiwan, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Republic of Croatia, Malaysia, Chile, Colombia, Costa Rica, Dominican Republic, Panama, Trinidad and Tobago, Guatemala, El Salvador, Honduras, Jamaica, Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Saint Kitts-Nevis, Saint Lucia, Montserrat, Turks and Caicos Islands, Barbados, Bangladesh, Bermuda, Brunei Darussalam, Bolivia, French Guiana, Guernsey, Gibraltar, Guadeloupe, Iceland, Jersey, Jordan, Cambodia, Cayman Islands, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Macau, Martinique, Maldives, Nicaragua, Oman, Pakistan, Paraguay.